🇬🇧 EN

Effective Date: July 19, 2026

Refund Policy

At Promptsref, we aim to provide the best possible experience for our users. We understand that circumstances may change and you may need to request a refund. Please read this policy carefully before making a purchase.

You may be eligible

  • Request made within 3 days of purchase
  • Applies to subscription credits only
  • No more than 50 subscription credits have been used
  • Only the unused eligible subscription credits are refundable

Not eligible

  • Request made more than 3 days after purchase
  • More than 50 subscription credits have been used
  • Add-on credits, bonus credits, or promotional credits
  • Third-party charges or other non-refundable fees

2. How to Request a Refund

  1. 1

    Contact us: Email our support team at [email protected].

  2. 2

    Provide details: Include your account email, order number, purchase date, and reason for the request.

  3. 3

    Submit within 3 days: Make sure your complete request reaches us within 3 days of purchase.

Please note: add-on, bonus, and promotional credits are non-refundable.

3. Processing Refunds

We will review your request and notify you of the outcome. If approved, the refund will be returned to the original payment method.

The refund amount may be subject to a processing fee of up to 3% of the original payment. Bank or payment-provider processing times may vary.

For questions about applicable fees or additional information, contact [email protected].

4. Changes to This Policy

We may update this refund policy from time to time. Any changes will be published on this page, and we encourage you to review it periodically.